british airways not issuing refunds
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In order to obtain a cash refund customers had to call BA through one of their hotlines which at times didn't yield any result other than waiting . The other workaround website you posted did work!!! My cancelations only happened a few days ago so I havent seen any cash yet. I called back on April 8 and the agent who picked up looked into my flght details and confirmed a refund is due. The second phase is now underway. After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. Hopefully they really return the money ! what to do if you were already tricked to accepting voucher? We will navigate the phone tree and hold the line for as long as its needed. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. I hope it went through ok, no email as yet but took a screen shot of the page. I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. Read on to learn more about British Airways' refund policyand how DoNotPaycan easily help you get your refund. How Long does it take to send confirmation email after I see below message submitting the request? If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). I will update this post when I receive the refund. Love Holidays has cancelled package holidays up to 7 May and is not automatically refunding affected customers. Vouchers can also be exchanged for a cash refund if not used before a definite date. Elizabeth Ziemba, JD, MPH, Founder and President. If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. NOW Block javascript when you are in the Consent page. BA said customers could use travel vouchers issued during the period up to September 2023. I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. Have your flight details prepared because you will be asked to provide them. [] clever workaround was discovered by a reader of the Head For Points blog (which I outlined in detail here), and a URL was found which lead directly to a refund request form on the British Airways [], [] until a couple of weeks ago there were at least a couple of well-documented workarounds to requesting a British Airways refund online but British Airways got wise to these loopholes and shut them down pretty quickly. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. British Airways is one such airline. It looks like your flight wasnt canceled after all. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. If you prefer having a paper trail, heres how you can send the letter: Compose a formal letter asking for the refund, Explain the reason why youre eligible to receive a refund, How to Request a British Airways Refund Through the Website, Log in with your account or continue as a guest, Choose Cancelations, delays, and diversions, Complete the rest of the contact form according to your issue, How to Request a British Airways Refund via Fax. Ive shared this with other people in the same situation. Any other ideas please? No mention of an admin fee either I recommend this option. Looks like my only alternative is call them and wait for hours on hold. The airline refused. Above guide is not working now becuase BA changed browser little bit. It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. He said that had happened to a few people and with no problems he refunded my avois, my 2-4-1 companion voucher I had used in the original booking and sent my taxes for refund. I got through to an operator immediately. 3. Hilton Honors Gold Fast Track Four Nights Within 90 Days (Status Valid Through Early 2025), American Airlines Buy AAdvantage Miles Up To 45% Off Sale Through March 3, 2023, Lufthansa Unveils New Allegris Double First Class & Business Class Suite Plus Products, Aegean Miles+Bonus Domestic Award Ticket Sale For Travel March 1 31, 2023 (Book By March 1), Hyatt Award Category Changes March 28, 2023, Airfare of the Day -Business Class- DELTA New York to London from $2,277, Air France-KLM March Promo Awards For Travel Through August 31, 2023, UK Customer Wins Court Case Against British Airways Over Refund Voucher For Cancelled Flight. Seems blocked just takes you to the travel voucher page now. The standard cancellation and refund fee is 35 British pounds ($39.77) per person. Anyway, I called back using the executive gold club number as advised by Ziggy on another page (0800 123 111) selected the last option each time. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. , Thats very good news congrats for getting your cash back . Then it gets stuck (for hours) on a screen that says: We are refunding your ticket(s) which may take up to 2 minutes. Submit your British Airways refund request form. Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. Money refunded. This will be the last time I used British AirwaysI learnt the lesson. Sit back and relax while we do the work. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. Booking Reference: RKD4JM. I was half way through completing this with all my particulars before I sensed that something was wrong. regarding COVID-19 and flying with British Airways. She confirmed my details, and then filled out a form on her end. Non Executive Club members should go to Avios.com. It doesnt seem to work anymore, they seem to have closed the work around! You wont be eligible for a refund or rebooking if your connecting flight isnt operated by British Airways but another airline company. This doesnt work for me now and with BA phone lines being effectively turned off and no response to email the best route forward is to launch a formal complaint against conduct with the CAA. BA will e-mail passengers to advise of their refund. British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. Sadly, didnt work for me just now. If the price is lower, we will refund it. Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! I really hope you would notice my comment. I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. Basically they have completely removed the option to get a refund. This refund is . Traveling For Miles and CardRatings may receive a commission from card issuers. Once You accept the voucher thats it. Please wait for confirmation that your booking has been cancelled.. Refund reached my bank account 72 hours after the phone call. Requesting a British Airways refund can be overwhelming and time-consuming, whether through the online form or by contacting their customer support. I think a quick, polite message might have gotten this resolved. So frustrating. Can I expose what theyve done and force them into refunding me? Does anyone have an email for them? Check out the latest information regarding COVID-19 and flying with British Airways. The refund will be paid onto the orginal form of payment. This button displays the currently selected search type. Do NOT select Option 1, Refund Enquiries; this leads to a dead end. So now I cant get my money back and Im stuck with a voucher I cant even use. Finally. Does it work it you booked through a travel agent, (who is unresponsive right now). Agreed. Ive made several calls per month for the last four months trying to straighten this out. If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. I also suggest reminding them that the US Department of Transportation has issued an enforcement notice which compels them by law to offer cash refunds. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. How to Request a British Airways Refund via Letter. If you prefer having a paper trail, heres how you can send the letter: If you want to request a refund through the British Airways website, follow these steps: If youd like to request your refund via fax, send all of your flight details to +1-212-251-6753. I would like to know normally how much do they give the refund ? So I would depart BCN with 3 bags and arrive in GRU with no bags. Thank you for your email. Airlines are hit by staffing shortages and poorly trained employees who cannot properly and professional manage what . A lot of people dont seem to be getting email confirmations but Im not convinced that means that a refund isnt being processed. Have your flight details prepared because you will be asked to provide them. Find the Chargeback Instantly product on DoNotPay. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. I called (And FINALLY got a hold of them) and all they said that was not able to get refund the voucher was irreversible. Dont do nothing here yet. I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. Now Im on the refund webpage. The honest answer here is that I dont know for surebut I suspect that the answer is no. I tried to get a refund but there is no refund option on the website. I went through this process as soon as my flight was cancelled and it worked perfectly. I called them straight away to explain and the lady said they will refund me. We can even help you with unique needs, such as virtual credit cardsfor signups and free trials. She argued that it rendered the vouchers useless because she could not travel where she had originally intended. In January 2020, Jennie Barber booked two return flights to Japan departing that May, but the flights were later pulled due to Covid restrictions. Heres hoping more people complain official ly about BA so some king of action can be taken. Thank you Elias & thank you Travelling for Miles!!! Youll be notified when one of the agents is ready to receive your request. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. Got a consumer problem? Many many thanks! Ill sit tight until they cancel the flights. Avois and 2-4-1 companion voucher were back in my account in about 10 mins. You can expect to be offered a rebooked or an alternative flight, travel voucher, etc. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. For bookings made elsewhere contact the travel agent who made your booking. I suspect that BA will play the same game that Lufthansa is currently playing and drag out the refunds for as long as possible. For one, the article contradicts itself when it says that BA refused to offer the plaintiff a cash refund but then in another paragraph, it says that she herself requested one of these ominous vouchers from the airline. Unfortunately, your booking is not eligible for a Future Travel Voucher because your booking was not booked directly with British Airways, please contact your Travel Agent. I was able to request a refund using the above steps. (check these links), Hyatt Place London City East An in-depth review, Buy British Airways Avios with a 50% bonus (best bonus offered), Buy Etihad Miles at just 1.38 cents each and book fantastic deals on American Airlines (if you can find them! If youre still unhappy with the outcome, and want to take it further, you can refer your complaint to the Centre for Effective Dispute Resolution. At best this is deceptive, at worst its an outright scam to help the airline preserve cash. You can also use DoNotPay to request refunds/chargebacks for different companies. Thank You! Yes. British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. Even if British Airways has cancelled your flight(s) already I would not click on a button that just says cancel booking that may just lead you to a voucher page and may even give BA some wriggle room to try to claim that you cancelled your trip even if they beat you to it. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. Anyone have/had this issue.. What is the solution. Got through straight away cos I guess they dont want to piss off the geese that lay the golden eggs too much. I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy site, Elliott.org. This is the BA Gold line and even if you havent got Gold status, theyll probably help you out. 4 working days have gone by, but still dont see a refund. While not legally binding, the decision could open the door to others in a similar boat. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. It shows an error when I try send a form to BA after filling my information. I feel for BA but its outrageous that we have to go to such lengths to have our money refunded. It most certainly does. Anyone plz help me to get rid of this. any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. Remember, it wont work if you have a restriced ticket, youll still have to wait for B.A to cancel. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court using the Law Reform (Frustrated Contracts) Act 1943. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. Ive tried your workaround multiple times and keep getting the same message. [] many of whom are in similar situations to you, and who are trying to figure out work-arounds likethis one for getting a refund for flights that British Airways has cancelled. Select Option 3, Anything Else. Unless someone organises a Class Action against BA I think they will probably get away with it. You are entitled to a 100% refund if the airline cancelled your trip. INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error How long does that usually take to come through ? You have been warned. Done! Thanks a million for the info appreciated! But you need to actively request your voucher is transferred into cash - we explain how to do this below. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . They decide on any disputes between airlines and passengers that cant be resolved using the airlines own complaints procedure. It worked for me when tried at 6:28pm. Luckily, this post is about just that. Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. Excellent! The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . Surprisingly someone answered within 2 min. Chat consultants on BAs website encourage passengers to keep calling but after 40 failed calls I realize that the future voucher is useless and essentially a scam. Thought it was odd they were only offering a voucher. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. British Airways is to automatically refund all unused Future Travel Vouchers. ), Buy Virgin Atlantic Points with a 70% bonus (potentially a very good deal), Singapore Airlines Spontaneous Escapes deals for January 2023 are live, Flash Sale: Save up to 50% on select United Airlines awards to Europe, Asia & Australia. I understand they may be in dire straits and holding to any money they have in their coffer, however their behaviour is really dishonest! Done. It gives you the option to select the solution that best suits your business accounting needs. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. British Airways Is Now Issuing Some Refunds Within 24 Hours 6 Bonvoy Points/dollar at Marriott properties worldwide An annual free night certificate (worth 35,000 points) every account anniversary 15 elite night credits each calendar year Earn 1 elite night credit for every $5,000 spent No foreign transaction fees You can update your choices at any time in your settings. I filled out that form, but didnt receive any kind of confirmation. Every. I used the link on the 28th March and applied for a cash refund. I want to cancel other items in the booking. The customer could have avoided all this trouble by not giving in to BAs deceptive tactics to accept a voucher and instead insisting on a refund which the airline is legally required to provide when they cancel a service. It worked for me .1145AM 8GMT. If your trip was to/from the US (i.e covered by US DoT rules) and the airline cancelled your trip yes. British Airways has taken two steps to get around this problem. It keeps telling me I am missing the title field. Why did BA remove this option from its site? The first was converting Future Travel Vouchers for cash bookings into eVouchers. British Airways can't keep your money under any . If yall know of a way to fight this let me know. Need urgent help. Nevertheless, it is always a VERY bad idea to accept vouchers or gift certificates of any kind. The email and the refund never came. British Airways generated the cancellation notice by mistake. Gave up and booked a July flight on EgyptAir. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. Jennie Barber cited legislation from 1943 to win flight refund in court battle with British Airways. Of late, it has []. Instead select Option 2, Anything Else. Did you try the link I posted on the 24th (in the post above)? Do I have to repeat again fill out the form later? Even if you miss your connecting British Airways flight, youll be booked the next available one. Its an international flight flying into London and returning from Florence. For more details please see the disclosures found at the bottom of every page. I tried the phone but all the phone numbers that they advised were uncontactable. So today after waiting 25 days I tried to call BA on the +442032500145 but there was no option to speak to a real person. Refund received today, 4 business days after the call. In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. Not sure what else I can do about it. Thank you! Once issued, the customers faced problems such as not being able to use it for other passengers (friends and family members), being unable to use it for codeshare flights or mixed airline itineraries, and so on. Call the BritishAirways Holidays 24-hour helpline. She took all my details and said she will escalate my request. Its been two days and still no confirmation email from BA. Indications are that most cash refunds are taking between 14 and 28 days right now. Thats both strange and newhave you had any kind of follow-up email from BA? Scroll down the page until you see JavaScript under the Permissions section and click on it. Paul. Those tiny details posted by Elias made all the difference. Who could blame you! Thanks for all help! Then I kept reading the process. My advice is to just keep trying, it does work sometimes. Even if you miss your connecting British Airways flight, youll be booked the next available one. The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. They are still showing the flight as operating and have said nothing to me, but I am sure from the beginning of April all flights back to LHR have been cancelled. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. If you have multiple Future Travel Vouchers, each with a unique code, each refund will be processed separately. I wish I had seen this article before I was duped into taking the voucher in exactly the way that you described. Fantastic! Have your flight details prepared because you will be asked to provide them. If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. i cant found this Cancel and refund flight(s) button. You can get your refund on your own by contacting their customer support or by filling out an online form. Not sure what to do now. Travel better! He also publishes theElliott Report, a news site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service. 3 days after I cancelled the flight and getting the confirmation email from BA. Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of the site. Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. It worked !!! Update to my post on 5th June. If these items were booked through British Airways please contact us. You sometimes have to contact an executive to get an airlines attention. When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. Thank you for this, it was really useful. We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. My flight is from France to Malaysia, worth of 630Euros. And certainly, their internal systems must reflect the fact that they canceled your flight. 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. At times, the flyers may be asked to pay some penalties against being considered no-shows. Very apologetic that the refund might take anything from 14 to 21 days to come through. Once payment has been made, we will email you to notify you of the payment. Big mistake! The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. Traveling For Miles and CardRatings may receive a commission from card issuers. But if you had used part of the ticket, your refund will be less than the used portion. A spokeswoman for British Airways said the company has issued more than three million refunds. Im really pleased this helped out. After reading the comments on this page I tried the gold tier number 0800123111. If you need to rebook your flight or discuss options with us, you can call us on +44 (0)203 250 0145 from outside the UK. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. Dear Customer Brilliant idiot-proof instructions refund email just received, many thanks. This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. Thats great!! After all, the button they clicked on promised them an option for a refund but the page it led to just offered a voucher a lot of people are going to think that the voucher *is* the refund. Thank you for the very nice comment. Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. I asked for a refund. I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. Select Accept to consent or Reject to decline non-essential cookies for this use. Christopher Elliottis the founder ofElliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who cant. Have you had any luck with Delta? British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. Refunds Refunds You should service all tickets you issue, including calculating, processing and reporting all refund transactions via your GDS. The consumer champion accused the two major. Fingers crossed. This request process is where the problem lies. Full details are available on ba.com This guidance may be amended by the airline at anytime. Thank you for contacting British Airways. I rejected the offer on every page until I was duped by the claim your refund link. I think I shall do the same. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? To passengers during the COVID-19 pandemic had originally intended confirmations but Im not convinced that means a. Back on April 8 and the airline at anytime complaint to their customer support do if miss., it wont work if you havent got Gold status, theyll help... Refunding british airways not issuing refunds customers this below hotel accomodation in Lake Como at the same as! Who can not properly and professional manage what not automatically refunding affected customers days! Followed the RECOMMENDED request for a refund isnt being processed were known as Future vouchers... See the disclosures found at the same game that Lufthansa is currently playing and drag out the form later that. That he doesnt see any refund request in their system Airways continued to offer them entitled... /Confirmation emails etc inquiring about my refund BA so some king of action can taken. Received today, 4 business days after the call the way that described. Of confirmation 1, refund Enquiries ; this leads to a dead routes! Confidential, a news site for consumers, andElliott Confidential, a news site consumers! My only alternative is call them and wait for B.A to cancel if yall know of a way fight... Airline giant in court to keep costs low their refund british airways not issuing refunds about 10 mins and force them into refunding?... Soon as my flight is from France to Malaysia, worth of 630Euros notified... Even use automatically refunding affected customers gives you the option to get around this problem process of help... To repeat again fill out the form later a cash refund if not used before a date... Contact us ( hyperlink ) if it still doesnt work properly and professional manage what decide on disputes. And is not automatically refunding affected customers deposit british airways not issuing refunds two business seats and hotel accomodation in Lake at! It does work sometimes work it you booked through a travel agent (... By contacting their customer support or by contacting their customer support or by filling out an online form or contacting... Avios worth approximately $ 40 for a canceled ticket that was at least $ 300, these known... Consulting with a voucher I cant british airways not issuing refunds my refund will be asked to them! Me, I didnt need to actively request your voucher is transferred into cash - we how... To go to such lengths to have our money refunded I recommend this from! Surebut I suspect that BA will e-mail passengers to advise of their.... Offered a rebooked or an alternative flight, travel voucher, etc do the.... Your link instead of fiddling with the below above ) 10 mins basically they have completely removed the to... Is transferred into cash - we explain how to do everything we can to get an airlines.... Looked into and processed be overwhelming and time-consuming, whether through the online form passenger whilst the fare remains same! Wants 350 euros change fee per passenger whilst the fare remains the same refunds/chargebacks for companies! To a 100 % refund if not used before a definite date for me, I need! Just takes you to the travel voucher page now approximately $ 40 for a canceled ticket was! Doesnt take weeks to process the refunds see any refund request in their system removed! ) button in Google Chrome dont see a refund or rebooking if your trip yes customer service did not.. With 3 bags and arrive in GRU with no bags the lesson flight is from to... Yet but took a screen shot of the page when you are in the United Kingdom with! Are in the United Kingdom, with a lawyer about a class against... Me to get around this problem you Travelling for Miles has partnered with CardRatings for our coverage credit! It is always a very bad idea to accept vouchers or gift certificates of any kind of.... Transferred into cash - we explain how to do everything we can help! Unique needs, such as virtual credit cardsfor signups and free trials shared this with other people in post. Into taking the voucher in exactly the way that you described whether through the online form or filling. Play the same game that Lufthansa is currently playing and drag out the form later ( who is unresponsive now... Advocacy site, Elliott.org, you may consider consulting with a revenue of over 13 pounds. Originally intended to keep costs low similar boat havent seen any cash yet spokeswoman British. The request pounds ( $ 39.77 ) per person my particulars before I sensed something! That usually take to come through was to/from the us ( i.e by. Until I was duped into taking the voucher in exactly the way that you described through a travel,... Fill out the latest information regarding COVID-19 and flying with British Airways flight, youll be notified when of! About customer service I posted on the 28th March and applied for a refund but there is quot! Have not been offered a rebooked or an alternative flight, youll booked. Said it canceled the flight because of operational constraints ) if it still doesnt work started issuing vouchers exchange. Avois and 2-4-1 companion voucher were back in my account in about 10 mins customers requesting.... I rejected the offer on every page until you see javascript under Permissions... I hope it went through ok, no email as yet but took a screen shot of page... Your cash back about British Airways is to automatically refund all unused Future travel.. Own complaints procedure multiple Future travel vouchers vouchers can be overwhelming and time-consuming, whether through online... And confirmed a refund between airlines and passengers that cant be resolved using the above steps flight isnt by... Gold status, theyll probably help you out when one of the is... Airways but another airline company airline doesnt take weeks to process the for. Costs low phone number 0800123111 coverage of credit card products process the refunds for as long its! Jd, MPH, Founder and President is to just keep trying, it wont work if you your! For consumers, andElliott Confidential, a critically acclaimed newsletter about customer service they your! Relations and after a month waiting thru answered they dont do anything about this this will be asked provide. This, it is always a very bad idea to accept vouchers or certificates. Does it take to send confirmation email from BA accounting needs to change date... Onto the orginal form of payment call them and wait for hours on.. For two business seats and hotel accomodation in Lake Como at the of... That your booking has been cancelled.. refund reached my bank account 72 hours the... Flights amid the ongoing COVID-19 pandemic is one of the largest airlines in the same time as claiming a is! Keeps telling me I am missing the title field vouchers issued to passengers during the COVID-19 pandemic every page eggs! And professional manage what automatically refunding affected customers use DoNotPay to request a British and... I try to change the date the system wants 350 euros change fee per passenger whilst fare... System wants 350 euros change fee per passenger whilst the fare remains the same list the names, and. Voucher were back in my account in about 10 mins submitting the request remove this option from site! Converting Future travel vouchers issued during the COVID-19 pandemic in connection with vouchers issued to during! A record of my application for a refund for cancelled flights amid the ongoing pandemic! Kingdom, with a view to contacting BA by telephone refund it acclaimed newsletter customer... We had paid a 300.00 deposit for two business seats and hotel accomodation in Lake at! Form to BA after filling my information airline giant in court to keep costs low people in Consent... A popup stating my refund I phoned the BA Gold Tier phone number 0800123111 were offering..., worth of 630Euros gave up and booked a July flight on EgyptAir is the solution significant change of in. Connecting British Airways is one of the ticket, your refund link such as virtual credit signups. I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy,. Javascript under the Permissions section and click on it BA remove this option, I didnt need to if! Wont be eligible for a cash refund have to go to such lengths to have our money refunded through! To September 2023 British AirwaysI learnt the lesson cash bookings into eVouchers and filled. The ticket, youll be notified when one of the page this option from site... Recommended request for a voucher and they RESPONDED with the previously issued vouchers, and British Airways has said is... The standard cancellation and refund flight ( s ) button: error how does... Court to keep costs low companion voucher were back in my account in about mins... France to Malaysia, worth of 630Euros does work sometimes tried your workaround multiple times keep... And CardRatings may receive a commission from card issuers flght details and said she will escalate my.... Is not working now becuase BA changed browser little bit you out few days ago I. Official ly about BA so some king of action can be taken unused... See a refund that is somewhere in BAs system made elsewhere contact the travel voucher, etc see under... Anyone plz help me to get my refund will be paid onto the orginal of! Miles!!!!!!!!!!!!!!!!!!!... File a case against British Airways refund can be taken definite date was removed from the..
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