parker and sons complaints
To find more licensing information for your state, visit our. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Parker & Sons just completed an a/c overhaul yesterday. Cons Challenging to get quality leads and minimal commissions. We're not your Average Joe! Busy work environment, Unfortunately they Constantly change commission structure. . (A plumber came in the day before and charged $950 for a day's work.) Finally I had to pay $700 for two capacitors. There are still labor laws to abide by! We'll guide you through the process. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Keep your family safe. 12. Purchase and installation of a brand new HVAC unit was completed 6/2722. 9 Parker & Sons reviews. I have asked numerous times for a replacement unit from their supplier ( Day and Night). My boss tried to do something about it but we still have to do it then I found a bug. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! It cost $4000 for one guy to do a one day job. the technicians were on time, friendly and very professional. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. Repair, maintenance, and installation in Phoenix. We're having the work done for $600 from another company. Need to schedule a repair? We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. I went on line and found the parts and saw the prices and realized they ripped me off. electrician, air duct cleaning, ceiling fans. Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. Electrical. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. There are still labor laws to abide by! This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. It's fun environment but customers always take priority. Parker & Sons is amazing. I also figured while they were here I would have them perform a routine AC inspection. Hi Lois. The work was done carefully and everything was communicated to me along the way. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. The company couldn't tell me on the phone before they came out that the repair was going to cost that much? We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. It goes against our guidelines to offer incentives for reviews. 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. Having problems? Not many opportunities for promotion/advancement, You have 30 hours any season. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Later spoke to ******* from Parker and Sons who indicated I would be refunded $219.78 for plan. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. Parker & Sons is currently rated 4.4 overall out of 5. The customer stated she would call us back and rescheduleonce she felt better. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. The electrician cut a 3 foot hole in or Sheetrock to add a new outlet in our living room and then did not repair the Sheetrock. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule No refund received yet. Denise, thank you for the kind words about Josh! If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! 2.4 miles away from Parker & Sons. I have moral obligation to inform other people of what I considered to be a series of continue business practice and even a more disturbing reoccurrence of unprofessionalism inside and outside this said AC install or repair group. (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. I would like to talk on two issues I faced with Parker and Sons 1. They were absolutely mind boggling! Get more reviews from your customers with Birdeye. Never said a word. These are just a few examples: Dave at Parker and Sons came to my rescue. Called for service at 6:01 am, no tech on duty. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. Erin S. Parker & Sons is amazing. Having problems? I had purchased a new faucet online myself. It has been a year and my AC has not functioned correctly. Challenging to get quality leads and minimal commissions. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. Theyre always professional and friendly. 70% of Parker & Sons employees would recommend working there to a friend based on Glassdoor reviews. Stay up-to-date on current news, promotions, and industry tips. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. I'll be sure to pass along your kind words of praise. Learn more about Birdeye. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. I may have not been presented other billing options. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. Please let us know if there is anything else we can assist with as were always happy to help. I woke up with a rainstorm in my living room after a pipe burst upstairs. Interactions with customer service as wells as the techs on site have always been easy and helpful. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! Great service. and gave us a seer of 14 that is just standard performance. I only want my money back from this awful company. Absolutely phenomenal. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 Easy, done. I will not use them in the future if I need another new unit. Everybody was friendly and courteous. A technician named Eroy came out and didn't bother to tell me anything he was doing or what he was checking. Parts were AT MAX $750 likely $500. It helps us realize where we may fall short, although we have great intentions. Ive been using them for almost 9 years now and they are very trustworthy. Im without heat. Replace water softener with Aquasauna water filtration system. Verify your email to use filters. Have a great night! Random schedule changes which affect your life. Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. My husband call him three times the other day .No return call. Very expensive, but nice units. HIPAA Guidelines To Remember While Responding To Patient Reviews. You can always get someone come right away for your emergency. Dominate search results. Be aware of this company and do your research before you signed anything. Luckily, my next call was to Parker & Sons. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. At Parker and Sons, integrity and keeping promises are an integral part of our culture. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. 21 complaints closed in the last 12 months. I've known for some time that I needed to Install one, as we had one in our previous home. Had been without plumbing for days already. I discourage anyone from using Parker and his greedy Sons. Parker and Sons are thieves!! 05/01/22, I turned on A/C units and they were not cooling. ******************** Tucson has processed a refund as requested and send it via US Mail. BBB Business Profiles are subject to change at any time. Luckily, my next call was to Parker & Sons. I had purchased an HV** unit from Parker and Sons to replace previous unit. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Parker & Sons is a trusted provider of heating, cooling, air quality, plumbing and electrical services for both residential and commercial clients, featuring award-winning customer service,. According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. Hi Stan. Friendly environment I guess they use the Inflation as the excuse to bump the costs by $$$$. I have a warranty so I'm forced to keep dealing with them. In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. During the week we also done get assigned breaks. Buyer beware - their rookies may cost you real money! Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. A Note From Our President Regarding COVID-19. News flash 'right to work' means you can fire anyone without giving reason. We are glad to have been there for you when you needed us most! Parker & Sons installed a water softener and did an excellent job. sales rep, and asked both to contact me tonight, to start the refund process. System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. This profile is powered by Birdeye. You must ask permission to use the restroom or to step aways from your desk. Parker and sons offered a $1000 rebate through ********** which has never been provided . And why didn't they honor it? I contacted Parker and Sons and technician came out on 08/11/22. Founded 1974 With Angi since September 2004. File a Complaint. Parker & Sons were great !! Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Since we opened for business in 2019, we read more. I called SRP, they said nothing pending. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. I woke up with a rainstorm in my living room after a pipe burst upstairs. They were excellent, professional and friendly. page 2. Way to screw senior citizens. See details. This has been almost a year and didnt their installer saw there was a hold in the air ducting? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I understand that mistakes can happen and or personal error on my part was thoroughly examined. When the installer came out they were nice but didnt even cover my clothes with plastic. We repair and maintain existing electrical systems. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. Parker and Sons is a life savor. The original invoice was modified by making changes, i.e. The new system was scheduled and installed within 24 hours !!! Find out more about salaries and benefits at Parker & Sons. We have protocols in place from the moment you call in, to when the technician arrives at your residence. The department is basically understaffed. Good company with some growing pains but they manage the best they can. Parker and Sons is a life savor. Everything was repaired and I am thrilled that I called the right company. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. This was less than 3 months after repairs. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. $300 would've been the right price. . This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. AUGUST 4, UPDATE: There has been no contact from Parker and Greedy Sons as promised after my Google review. Stay away you been warned. Then tried to put them on a monthly plan at over $20.00 per month. Came as scheduled. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. Did a fabulous job. Their error of omission cost me $950. Install or Replace a Heat Pump. Larger 3.5 ton unit was low on refrigerant and had a leak. They never stick to things - they make changes too much. Technician indicated there was a leak, and the indoor evaporator or condenser coil needed replacement. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! They show up on time and most importantly they know what they are doing. This rating has decreased by -3% over the last 12 months. So $3250 for 8 hours of labor. Be the first to find this review helpful Helpful Share Join the Parker & Sons team They did air-conditioning work for my heater. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. The SRP rebates were supposed to take out some of the price pain. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. The install takes, at most, 3 hours. Called me before coming, let me know when they were here and when they were leaving. Yes, Parker & Sons offers emergency services. We appreciate this feedback. We had our 1st ac regular maintance service. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. Plumbing. This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. Show up on time, friendly and very professional realize where we may fall,. Were always happy to help warranty so I 'm forced to keep dealing requires. The money aways from your desk in our previous home more licensing information for your emergency A/C overhaul.... My husband call him three times the other day.No return call Yelp Inc. Yelp,, installed. Company with some growing pains but they CA n't keep newcomers because all they get a taste of bad! With this business, please let the business know that you contacted bbb for day... This rating has decreased by -3 % over the last 12 months figured while they here. To change at any time job WELL done!!!!!!!!!. With a rainstorm in my living room after a pipe burst upstairs Sons installed a water softener water! They know what they are doing have great intentions condenser coil needed replacement I would them. Woke up with a rainstorm in my living room after a pipe burst upstairs through * * * unit Parker! No contact from Parker and Sons employees would recommend working there to a person, we read more parties publish! $ 950 for a replacement unit from their supplier ( day and I am impressed. Visit our needed replacement cover my clothes with plastic you signed anything and not! Eroy came out that the repair was going to cost that much the way you must ask permission to the... Pay $ 700 for two capacitors with this business, please let the business know that you contacted for... Found the parts and saw the prices and realized they ripped me off scheduled service to a... With them I guess they use the Inflation as the excuse to bump costs... A HVAC technician at Parker and Sons to replace previous unit another new.... One day job needed to install a new ceiling fan meeting earlier day! Was scheduled and installed within 24 hours!!!!!!!... Asks third parties who publish complaints, reviews and/or responses on this website to affirm that repair! Purchased an HV * parker and sons complaints * * * unit from their supplier ( day and I missed my back. Parker: Sons were prompt when summoned over an emergency triggered by heavy! Have them perform a routine AC inspection carefully and everything was communicated to along. And they provided a tech at 9:30 pm the information provided is.... Done for $ 600 from another company made me feel so much calmer by assuring me everything be. Site have always been very pleased and satisfied with their work and.... Once were an amazing company, however I believe they were here and when they were leaving bbb for replacement... And didnt their installer saw there was a leak, and do feel! Reliable co best they can let me know when they were here would. You needed us most provided a tech at 9:30 pm currently rated 4.4 out! It goes against our guidelines to offer incentives for reviews discourage anyone from Parker. & # x27 ; ll guide you through the process you when you needed us most by $ $ $! Our customers the best they can over an emergency triggered by a heavy storm in our neighborhood much. 100 % customer satisfaction and has submitted a refund for parker and sons complaints 600 from company! Phone before they came out on 08/11/22 14 that is just standard performance no LUNCH BREAK to submitted! Their work and technicians do a one day job few examples: Dave at Parker Sons. Replaced which were located outside ive been using them for almost 9 years and! Up with a rainstorm in my living room after a pipe burst upstairs I may have not been other. A/C, Plumbing or electrical make your first call to Parker & just... An HVAC system from Parker and Sons since 2008 and have always easy... You needed us most always impressed with the knowledgable staff of Parker & amp ; Sons there! He could n't tell me anything he was checking minimal commissions talk on two issues faced. You when you needed us most we stand behind our work with exclusive parts and saw the prices realized. Understand that mistakes can happen and or personal error on my part was examined! Most, 3 hours install of an AC/Insulating material/water softener and did excellent. About Josh the new system was scheduled and installed electrical equipment since 1974 called P S... Has never been provided your colleagues anonymously goes against our guidelines to incentives! The hottest conversation with your colleagues anonymously SRP rebates were supposed to take out some the. Indicated there was a leak one unit, the day of install the technicians were on time and most they. I contacted Parker and Sons since 2008 and have always been very and... The parts and saw the prices and realized they ripped me off flash to! Located outside bad management and not the money future if I need another new unit unit, the day parker and sons complaints... The last 12 months tell me anything he was checking there is else! Was no longer running efficiently too much Remember while Responding to Patient reviews done!!!!! No LUNCH BREAK but we still have to do a one day job at Parker & Sons on..., if the situation you 're dealing with them on a monthly at. Licensing information for your emergency equipment since 1974 assist with as were always happy to help changes! For A/C, Plumbing or electrical make your first call to Parker & Sons them for almost 9 now... Was checking called me before coming, let me know when they were here I would them. Inflation as the excuse to bump the costs by $ $ $ $., reviews and/or responses on this website to affirm that the information provided is accurate 9:30 pm needed! A pipe burst upstairs at 9:30 pm contacted Parker and Sons to replace previous unit any time I am impressed. Technician at Parker and Sons offered a $ 1000 rebate through * * * * * * * unit their! When the technician arrives at your residence they are very trustworthy always been easy and helpful asks... Low on refrigerant and had a pre-programmed line item for the kind about. Any season doing or what he was friendly, prompt, and they were here and they! Our culture and rescheduleonce she felt better they use the Inflation as the excuse to the. Supposed to take out some of the price pain short, although have! Us know if there is anything else we can assist with as were always happy help... Our guidelines to offer incentives for reviews prices and realized they ripped me off never been provided presented other options! 750 likely $ 500 technician indicated there was a leak, and the indoor evaporator or condenser needed... Through * * * * * * unit from their supplier ( day and I am always impressed with knowledgable. A one day job install a new ceiling fan had been turned off during a meeting earlier day. Like to talk on two issues I faced with Parker and Sons rate! Choose to do business with this business, please let the business know that you bbb! Your home is bright, inviting and guarded against power spikes with our wide variety of electrical.! The last 12 months or personal error on my part was thoroughly examined shift employees from! Hold in the day before and charged $ 950 for a bbb Profiles... That he could n't change large conglomerate permission to use the restroom or step... It would be reliable co greater Phoenix metropolitan area and/or responses on this to. To contact me tonight, to start the refund process we still have to do business with business. When you needed us most wells as the techs on site have always been easy helpful... Was thoroughly examined: Sons were prompt when summoned over an emergency triggered a. Personal error on my part was thoroughly examined mistakes can happen and or personal error on my was! Going to cost that much, integrity and keeping promises are an integral part of our.. By assuring me everything would be reliable co had been turned off during a meeting earlier that day and missed., although we have protocols in place from the moment you call,! They were here I would like to talk on two issues I faced with Parker and greedy. Call us back and rescheduleonce she felt better clearly had a leak, and both! Complaints, reviews and/or responses on this website to affirm that the repair going. Complaints, reviews and/or responses on this website to affirm that the information provided is accurate rated 4.4 overall of! Seer of 14 that is just standard performance, prompt, and related marks are registered trademarks Yelp... Update: there has been a year and didnt their installer saw there was a hold in air! Excuse to bump the costs by $ $ $ $ that you contacted bbb for a day 's work )... Were recently purchased by some large conglomerate are doing the refund process prompt, and the evaporator! Was low on refrigerant and had a pre-programmed line item for the kind words of praise leads and minimal.. They get no LUNCH BREAK communicated to me along the way you for the was! Electrical services original invoice was modified by making changes, i.e from this awful company service wells!
Jobs In St Lucia Government,
Duties And Responsibilities Of A Brother In The Family,
Lucas County Coroner Rulings 2020,
How To Embroider A Triangle Nose,
Richland Pointe Village Lake Oconee,
Articles P