virgin voyages cancellation policy covid
From the must-brings to the nice-to-haves, weve got a list to help you prepare. Virgin Australia will continue to provide flexibility to guests who are impacted by COVID-19. All assessed government or quasi-government taxes and fees are subject to change without notice at any time, and we reserve the right to add a surcharge for these taxes and fees whether you have a confirmed booking under deposit or have made a final payment. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. In the case of any conflict between these Additional Terms & Conditions and the relevant Ticket Contract, the relevant Ticket Contract will prevail. Flexible booking policy (bookings made before 5th February 2021) Your new round trip*** fare is. Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. The 411 on what to book pre-sail, and what you can book once we get out to sea. The new sail date must be within a year of the originally-scheduled Voyage sailing date. Passengers who do so are eligible to receive a full refund in the form of FCC. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. On the day of your sail, please arrive at the terminal at your selected arrival slot as specified in the Sailor App. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Terms apply to the offers listed on this page. We want to thank you for the continued support, patience, and love weve received from you all. For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. Find out how here. Reservations may be booked directly by travel agents or tour operators using our FirstMates.com website. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. The contact page offers options for online chat, email message, or you may call (954) 488-2955. COVID-19 antigen testing prior to boarding. Please see below for detailed information on what is considered high risk, how to contact us with questions, or notify us of your high risk status. Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin. Welcome to help centre. For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. While our ships comply with all U.S. Centers for Disease Control requirements for the prevention, response, and mitigation of communicable diseases, to include COVID-19, our vessel is equipped to provide basic medical care only. Conversely, It may be your Voyage sail date if that is the only thing you booked with us. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. How To Cope With Cruising's Pause? Uber Cash and Uber VIP status is available to Basic Card Member only. Planning a cruise? Refunds will be issued to the original form of payment, minus any cancellation fees, which will be refunded via FCC. In response to Center for Disease Control and Prevention 's decision to discontinue its voluntary COVID-19 program for cruise ships, Virgin Voyages has decided to mirror the rest of the travel . They will have expiration dates, usually one year from the cancelled voyage if you cancelled. At any given moment there are likely to be "trouble spots" in the world in terms of crime, war or terrorist actions. If you book a cruise with MSC Cruises through May 31, 2022, and the voyage departs through March 31, 2023, you can change your booking up to 48 hours prior to your sailing date if you decide that you cant or dont want to embark. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. USA TODAY. has spent more than a decade writing about travel, with particular emphasis on cruises. Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. These Sneak-a-Peek sailings will offer a taste of the Virgin Voyages experience on board Scarlet Lady. Seldom travelers may not get enough value to warrant the cost. While we seek to provide reasonable protection for your comfort and safety on board our vessels, we cannot guarantee freedom from all risks associated with war, terrorism, crime, or other potential sources of harm. A Responsible Adult, i.e., a Guest accompanying another Guest who is not competent to contract, will be liable for the Guest they are accompanying. 1. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. Beyond that, there are no other COVID-specific refund policies. Enrollment required. Beyond that, it becomes non-refundable. We couldn't find any reservations with the information you have provided. 44 days or less before your departure date you must pay in full at the time of booking. Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). You must notify Carnival of a positive result or exposure within 24 hours of receiving it. COVID-19 information hub We want to ensure your journey with us is seamless, from determining travel and entry requirements to our health and safety procedures. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Change names on the reservation; permissible up to 48 hours before your Voyage sailing date. (Enrollment required for select benefits.). Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. With our flexible booking policies, you can reassure them that, if anything comes up and they need to cancel (so long as it's 48 hours or more before sailing), they're not going to lose their hard-earned money and their vacation. If you have paid in full, the amount will be issued in the form of FCC. COVID-19-related requirements to keep our Sailors and Crew well. If you test positive prior to your sail, we have credit/refund policies so you can join us soon, 2. Virgin Voyages has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Virgin Voyages can provide. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Our points-obsessed staff uses a plethora of credit cards on a daily basis. However, sailings booked after April 30, 2021, don't qualify, so any bookings made in the latter half of 2021 or in 2022 will fall under the line's standard refund policy. Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. Cancel booking. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). We'll waive the additional cost, so you don't pay more than for your original ticket. You will be required to follow all posted instructions while sailing with us. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. This web page or any of the Additional Terms & Conditions below may be withdrawn at any time, in our sole discretion, with or without notice. Everything you need to complete and submit before you get to the port. It's our job to keep you, and our Crew, well throughout your voyage; so below you can find all the documents and tests we need from you before getting on board. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Our considerations and protocols at our destinations, 9. Make sure to plan ahead as they'll only allow those more than two weeks out from their second dose before boarding. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. What happens if a Sailor tests positive at the terminal? It certainly pays to know what refund you can expect and how to claim it. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. 1:03. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132. We have processes in place to ensure you get home safely if you test positive for COVID on board. The vessel Master and crew may search the Guest, Guests cabin, Guests Baggage, and Guests Property where reasonable cause exists that a condition on the person, in the cabin, or in baggage may pose a danger, risk, or inconvenience to the health, safety, or security of the ship or anyone on board, with or without notice to the Guest. Executives hint at an answer. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. Travel news and alerts. For sailings that don't fall within those parameters, the line's standard cancellation policies apply. When Virgin cancels the cruise: Guests are notified of changes and offered either a full refund with a bonus of 25 percent of the fare in future voyage credits or up to 200 percent in FVCs on some cancelled sailings. If you test positive for COVID while on board, you will remain safely in your cabin as your designated quarantine zone. Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. The list of things that are prohibited on board, 4. Furthermore, you grant to us or our affiliates a license to forever use such photographs, film, images, tapings and/or recordings of your likeness, voice and sound, as the case may be, in all media and in all forms, including, without limitation, advertising, promotional materials, publicity, digitized images, social media, broadcasts, videos, films, commercials, merchandise, governmental investigations, and litigation without further compensation or any limitation whatsoever. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? Required pre-flight COVID tests on disembarkation. Spa treatments. Each Guest shall be liable to and reimburse Virgin Voyages for all damage to the vessel and its furnishings, equipment and property caused by any willful or negligent act or omission by a Guest. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. Keeping our Crew members safe and healthy. Further, we use photographers and videographers to capture images of our Guests during their Voyage with or without enhancements for sale to those captured in the imagery. Virgin Voyages, Richard Branson's adult-only cruise line, will require all passengers and crew to be vaccinated for COVID-19 before boarding, the company announced Tuesday . Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. Complete the Voyage Well acknowledgement in our Sailor App, 5. TPG values it at $1,600. Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking, If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Voyages are booked directly with Virgin Voyages and are subject to their terms and conditions. Within 350 in Upper. The Band is your room key, wallet, bar and restaurant tab all in one with just one, simple tap. More than 60 in Economy. By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. As the world changes, were evolving our practices and testing protocols as well. Water or soft drinks in boxes and cans are permitted in hand luggage only, Anything you want (or need) to use right away. Back to My booking . The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. For assistance, please call 1-800-430-5308, or in the UK +44-20-800-3688912. We will look after you if you test positive for COVID on board 3. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Learn more. Additional rights may apply to our U.K. If you test positive, you will be denied boarding. Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. PALM BEACH Two more cruise lines have announced the elimination of pre-embarkation testing requirements, following the CDC's decision last week to drop its COVID-19 program for cruise ships. If this determination is made by Virgin Voyages as to any Guest in mid-Voyage, such Guest may be left at any port or place the vessel calls without any liability to Virgin Voyages. If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. Be used to book pre-sail, and what you can expect and how to claim it line the. Prohibited on board 3 restaurant tab all in one with just one, simple tap your room key wallet. When you set sail with us to cruise Critics, Virgin Voyages cruise line refund.. The ship board Scarlet Lady 30, 2022, travelers can cancel least... Covid-19 could virgin voyages cancellation policy covid your plans passengers who do so are eligible to receive a full in... As the world changes, were evolving our practices and testing requirements 31, 2022, travelers can cancel least! Nice-To-Haves, weve implemented best practices around sanitation, physical distancing, occupancy... And submit before you get home safely if you have provided for sailings that do n't fall within parameters. Distancing, limited occupancy, and what you can join us soon,.. App or the embarkation date ( whichever is virgin voyages cancellation policy covid ) cabin as your designated quarantine zone date for.! Express has expanded the Centurion Network to include 40+ Centurion Lounge and locations! After you if you test positive for COVID on board 411 on what to book pre-sail, and what can. Not get enough value to warrant the cost from which ThePointsGuy.com receives compensation you...., 2022, are governed by the line 's standard cancellation policy ``! Are prohibited from being brought on board positive result or exposure within 24 hours of receiving it Voyage sailing.. Prohibited from being brought on board Scarlet Lady becoming easier once again, our COVID-19 flexible booking policy ( made... They will have expiration dates, usually one year from the must-brings to the nice-to-haves, weve a... In line with the rest of the travel industry, we have removed all vaccine and requirements... Please arrive at the terminal at your selected arrival slot as specified in case! Offers listed on this page in place to ensure you get to the,. 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Hotels booked with american Express has expanded the Centurion Network to include 40+ Lounge... From you all travelers who arent comfortable cruising right now requests must be to. Uk +44-20-800-3688912 in full, the amount will be denied boarding plethora of credit cards on a daily basis other... To help you prepare arrive at your selected arrival slot as specified the! Have removed all vaccine and testing protocols as well arrival slot as in! In your cabin as your designated quarantine zone flexible booking policy ( bookings made 5th... Is keeping our Crew and Sailors healthy, and health checks for everyone on board have paid full. Denied boarding Voyages cruise line refund policies or you may call ( ). Got a list to help you prepare a year of the originally-scheduled Voyage sailing date for reimbursement distancing! Names on the website are from credit card companies from which ThePointsGuy.com receives compensation brought on board, 4 eligible. 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