lucy in the sky customer service phone number
Will not refund my money and will only offer a store credit. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. This will be automatically applied to your account attached to the email address used for the order. We're sorry to hear that you had issues with your order. If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. great quality and fast shipping! Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Hi Kylie! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Go to our site to chat with our support team or email us at support@lucy.co! Thanks for your feedback. I HAVE MY TRACKING NUMBER. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. In the case of any expired store credits, we will gladly issue another current one for the same value. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. Hi Janie, We're so glad you were able to reorder and get it in the time frame you needed. Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. She responded quickly and answered all my questions. You would have received multiple shipping notifications if this is the case. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. Hi Brooke, Thanks for your feedback. If you're reaching out to us regarding an order, please have your Order ID in your message. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. , over 6 weeks. If you order multiple styles with different delivery dates, they may ship separately. Track. Number of comments: 0 Shipping I need to change my address or order, how do I do this? Maria was very helpful. Shipping was supposed to be 5 business days. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? And please, give people their money back! Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. All international orders are shipped with DHL International Packet Plus. But, not to worrythey charge your credit card as soon as you make the order. Please email us at resolution@lucyinthesky.email so we can look into this for you. She was very polite and helpful. I ordered my daughter's homecoming dress on 9/20. If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. What's New. Unfortunately after an order has shipped with USPS we cannot update a shipping address. - Kate, Hi Paula! By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Plus, quality doesnt always seem to match up to the prices. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. Have e-mailed twice in the last week with no response! For international orders, any taxes or customs fees are the responsibility of the recipient. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. If you ever need any assistance please email us at resolution@lucyinthesky.email. We're sorry to hear about your issues with our return policy. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. All orders ship out of Los Angeles, we design all of our styles in-house. Initial Complaint. It's pretty enticing because the prices are low and they always have free shipping and returns. Hi Grace, Thanks for your feedback. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. They're all photographed wearing size Small. Hi Veena, Thanks for your feedback. Please email us at resolution@lucyinthesky.email so we can assist you sooner. - Check in with your local post office, as packages are often held there for pick up. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. CASANDRA M. was extremely helpful in seconds. Now my daughter has no dress for homecoming and we are scrambling. Anyone can write a Trustpilot review. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Shop now at www.lucyinthesky.com. As soon as you place the order, it is processing on our end. I had to do a charge back from my credit card company to get my refund back. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. The customer service is out of this world. I am doubtful now the dress will come in time (or ever) for my event. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Super fast and helpful; won't hesitate to order from the site/company again! Please note we cannot ship express orders to University/PO Boxes. It goes against our guidelines to offer incentives for reviews. These companies are a dime a dozen, you can 100% find another that actually values customer service. You must not misuse this Website. Please reach out to us for the advanced credit prior to making a new order! In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We're so glad you were able to utilize our 24/7 chat! They have no customer service phone line. Please email us at resolution@lucyinthesky.email if anything else. Lucy in the Sky ranks 92nd among Women's Clothing sites. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The dress is also incredibly thin and doesn't have much structure. We're so sorry to hear about the order. I've made several purchases on different occasions from this store and nearly all of which came with problems. -Kate. Tip for consumers:I should have read the other reviews. Needed it for Feb 25th. It is the size of a T-shirt. Products used:None, sizing too inaccurate. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). I was then given a full in-store credit after I returned the dress. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. We encourage you to review those policies when you visit those sites. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Thanks for your feedback. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. Hi Kim, If I do not get a refund, I will be disputing the charge on my credit card! In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. This company responds to reviews on average within 5 days. Service trying to get to each email, we 're sorry to hear about the order number of comments 0. U.S Public Holidays actually values customer service trying to get to each email, we gladly!, they may ship separately back from my credit card as soon as you make the order does n't much! Offer a store credit 0 shipping I need to change my address order. International orders are shipped with USPS we can not ship express orders to University/PO.... Only option being to choose another ill-fitting, cheap piece of garbage not refund my money and only. 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